Privacy Policy

Who operates the website

The website www.solutionsurfers.ro is operated by Solutionsurfers SRL, with its registered office at Str. Aviator Zorileanu no. 52, 3rd floor, apartment 3, District 1, Bucharest, registered with the Trade Register under no. J40/17079/2004 and having unique registration code (CUI) 16866829, hereinafter referred to as “Solutionsurfers Romania”, the “controller”, “we”, “us” or the “organisation”.

For any questions regarding the processing of personal data, you may contact us at:

Email: info@solutionsurfers.ro
Postal address: Str. Aviator Zorileanu no. 52, 3rd floor, apartment 3, District 1, Bucharest
Telephone: 0740244873

Purpose of this policy

We respect the privacy of our website visitors, participants in our programmes and events, newsletter subscribers and individuals who contact us.

This policy explains what personal data we collect, why we process it, how long we retain it, with whom we may share it and what rights you have in relation to your personal data.

Personal data we may collect

Depending on how you interact with the website, we may collect:

• your first and last name;
• your email address and telephone number;
• your organisation, job title or professional field;
• the information you provide in contact and registration forms;
• the programme, course, webinar or event about which you request information or for which you register;
• your preferences regarding marketing communications and newsletters;
• your correspondence with our team;
• technical information, such as your IP address, device type, browser, pages visited and cookie preferences;
• any other information you choose to provide voluntarily.

Please do not enter sensitive information or data concerning health, religious beliefs, political opinions or other special categories of personal data into the website forms unless such information is expressly requested and necessary.

How we collect personal data

Personal data may be collected:

• directly from you through the contact form;
• through registration forms for courses, programmes, webinars and events;
• when you subscribe to the newsletter;
• when you communicate with us by email or telephone;
• automatically, through cookies and similar technologies, depending on the choices you make in the cookie banner.

Purposes for which we process personal data

We may use personal data to:

• respond to the questions and requests you submit;
• provide information about Solutionsurfers Romania coaching programmes and events;
• manage registrations and participation in courses, webinars and events;
• communicate organisational information, schedule changes and relevant materials;
• prepare and perform contracts relating to the programmes or services you request;
• send newsletters and communications about programmes and events where you have given your consent;
• improve the operation, security and content of the website;
• compile statistics on website usage where you have accepted analytics cookies;
• comply with legal, tax, accounting and administrative obligations;
• establish, exercise or defend legal claims in the event of a dispute.

Legal bases for processing

Depending on the circumstances, processing may be based on:

• your consent, in relation to newsletters and non-essential cookies;
• taking steps at your request prior to entering into a contract;
• performance of a contract relating to your participation in a programme or use of a service;
• compliance with the controller’s legal obligations;
• our legitimate interests in responding to enquiries, maintaining website security and organising our activities, provided that these interests do not unjustifiably affect your rights and freedoms.

You may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before its withdrawal.

Newsletters and communications

We will send newsletters and marketing communications only to individuals who have given their consent or in other circumstances permitted by law.

You may unsubscribe at any time by using the link provided in each message or by contacting us at: info@solutionsurfers.ro

Unsubscribing from the newsletter does not prevent us from sending administrative messages necessary for your participation in a programme or event for which you have registered.

Recipients of personal data

Where necessary, personal data may be accessed by:

• authorised members of the Solutionsurfers Romania team;
• trainers, facilitators or collaborators involved in organising the programme you have selected;
• the website hosting and maintenance provider;
• providers of email, form and newsletter services;
• providers of analytics and cookie management services, where you have given your consent;
• providers of IT, legal, accounting or administrative services;
• public authorities where disclosure of the data is required by law.

Service providers that process personal data on our behalf must use it solely in accordance with our instructions and must implement appropriate safeguards.

International data transfers

Certain digital service providers may store or access personal data outside the European Economic Area. In such cases, we will use the safeguards provided for under applicable law, such as adequacy decisions or Standard Contractual Clauses.

The list of relevant service providers will be completed once the platforms actually used by the website have been identified.

How long we retain personal data

We retain personal data only for as long as necessary for the purposes for which it was collected.

As a general guide:

• enquiries received through the contact form: for as long as they remain relevant;
• registration data: for the duration of the programme and thereafter in accordance with legal and contractual obligations;
• financial and accounting records: for the period prescribed by law;
• data used for newsletters: until consent is withdrawn or you unsubscribe;
• cookie preferences: for the period specified in the Cookie Policy;
• data required to defend legal rights: until the applicable statutory limitation periods have expired.

At the end of the applicable retention period, personal data will be deleted, anonymised or archived, as appropriate.

Your rights

Subject to the conditions laid down by applicable law, you have the right to:

• request access to your personal data;
• request the rectification of inaccurate or incomplete personal data;
• request the erasure of your personal data;
• request restriction of processing;
• object to certain types of processing;
• request data portability;
• withdraw your consent;
• not be subject to a decision based solely on automated processing where that decision produces legal effects concerning you or similarly significantly affects you;
• lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing.

To exercise your rights, you may contact us at: info@solutionsurfers.ro. We may request additional information in order to verify the identity of the person making the request.

Data security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration or unauthorised disclosure.

However, no method of electronic transmission or storage can guarantee absolute security.

Children’s personal data

The programmes presented on the website are primarily intended for adults and professionals. We do not knowingly collect personal data from children through the website’s general forms.

Where a programme is also intended for minors, separate information will be provided and the necessary consents will be obtained.

Cookies

The website may use cookies that are strictly necessary for its operation and, with the visitor’s consent, analytics or marketing cookies.

Information about the types of cookies used, their providers, purposes and retention periods is available in the Cookie Policy.

Changes to this policy

We may update this policy from time to time to reflect changes in legislation, technology or our services. The updated version will be published on the website together with the date on which it was last amended.

Last updated: 23 July 2026