Terms and conditions

General information

The website www.solutionsurfers.ro is operated by Solutionsurfers SRL, with its registered office at Str. Aviator Zorileanu no. 52, 3rd floor, apartment 3, District 1, Bucharest, registered with the Trade Register under no. J40/17079/2004 and having unique registration code (CUI) 16866829, hereinafter referred to as “Solutionsurfers Romania”, “we”, “us” or the “provider”.

By accessing and using the website, you confirm that you have read and accepted these Terms and Conditions.

Purpose of the website

The website provides information about:

• Solution Focus Coaching;
• coaching training programmes;
• courses, workshops, webinars and events;
• the activities of Solutionsurfers Romania and Solutionsurfers International;
• articles, resources and educational materials;
• contact and registration options.

The information published on the website is general and provided for informational purposes only. It does not constitute legal, medical, psychological or financial advice, nor does it establish an individual coaching relationship.

Use of the website

You agree to use the website lawfully and not to:

• submit false or misleading information;
• compromise the security or operation of the website;
• attempt to gain unauthorised access to systems or data;
• copy or use content for commercial purposes without our consent;
• use the website in any manner that may cause harm to Solutionsurfers Romania, its collaborators or other users.

Information about programmes

We make reasonable efforts to ensure that programme descriptions, dates, trainers, locations, fees and participation conditions are accurate and up to date.

In the event of any discrepancy between the general information published on the website and the contract, form or confirmation provided to a participant, the terms communicated individually and accepted for the relevant programme shall prevail.

Registration for programmes and events

Submitting a registration form does not automatically guarantee that a place has been reserved, unless expressly stated otherwise.

Registration may become final once the following requirements have been met:

• the information submitted has been verified;
• written confirmation has been issued by the organiser;
• the specific terms of the programme have been accepted;
• the contract has been signed, where required;
• the applicable fee or deposit has been paid.

Certain programmes may be subject to participation criteria, interviews, professional requirements or a limited number of places.

Fees and payment methods

The applicable fees are those communicated for each programme or set out in the individual offer and contract.

Payment may be made by bank transfer.

If payment is not made by the due date, the organiser may suspend or cancel the reservation, subject to prior notice.

Cancellations and withdrawals

The conditions governing participant withdrawal, fee refunds, participant substitutions and rescheduling will be set out on the relevant programme page, registration form or contract.

The proposed general policy is as follows:

• withdrawal requests must be submitted in writing;
• administrative fees or deposits may be non-refundable where this was communicated before registration;
• once a programme has commenced, fees relating to services already provided will not be refunded;
• a participant may propose a substitute only with the organiser’s consent and provided that the substitute meets the programme requirements.

Changes to or cancellation of a programme

For objective reasons, we may change:

• the programme dates or times;
• the location;
• the in-person or online delivery format;
• the trainers or facilitators;
• the order of certain activities.

Participants will be informed as soon as reasonably possible of any material change.

If a programme is cancelled by the organiser and cannot be rescheduled, any amounts paid for services not provided will be refunded in accordance with the terms communicated in writing for the relevant programme.

We are not responsible for any additional expenses incurred by a participant, such as travel or accommodation costs, unless we have expressly agreed to assume such responsibility.

Nature of coaching and training services

Coaching is a process of reflection, learning and development focused on the client’s objectives. Outcomes depend on numerous factors, including each person’s participation, engagement, circumstances and decisions.

We do not guarantee any particular professional, financial, personal or accreditation-related outcome.

Coaching programmes are not a substitute for psychotherapy, medical services, legal or financial advice, or any other specialised professional services.

Accreditations and certifications

Information concerning programme accreditation applies only to programmes expressly identified as accredited.

Completing a programme does not automatically result in individual certification or accreditation by a professional organisation. Participants must separately satisfy all requirements established by the relevant body.

Intellectual property

The website content, including its texts, articles, materials, programme structures, graphic elements, trademarks, logos, photographs and video materials, is protected by intellectual property law.

The content may be accessed for personal, non-commercial use.

The content may not be copied, reproduced, adapted, distributed, published, sold or used for commercial purposes without the prior written consent of the relevant rights holder.

Materials provided during courses and workshops are intended exclusively for participants and may not be recorded, distributed or used to organise similar programmes without permission.

Photographs and recordings

Photographs and audio or video recordings made during events will be used only in accordance with the information provided to participants and on the basis of the applicable lawful ground.

Where required, the participant’s separate consent will be obtained.

External links

The website may contain links to websites operated by third parties. We do not control and accept no responsibility for their content, security, availability or policies.

You access external links at your own risk.

Limitation of liability

We make reasonable efforts to keep the website available, secure and up to date, but we do not guarantee uninterrupted operation or the complete absence of errors.

To the extent permitted by law, we shall not be liable for indirect loss or damage arising solely from the use of, or the temporary inability to use, the website.

Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited.

Data protection

Personal data is processed in accordance with the Privacy Policy and Cookie Policy published on the website.

Enquiries and complaints

For questions, enquiries or complaints, you may contact us at:

Email: info@solutionsurfers.ro
Address: Str. Aviator Zorileanu no. 52, 3rd floor, apartment 3, District 1, Bucharest

We will endeavour to resolve all enquiries and complaints within a reasonable period and, where possible, amicably.

Governing law

These Terms and Conditions are governed by Romanian law and applicable European Union legislation.

Any disagreement will first be addressed amicably. If an amicable resolution is not possible, the dispute will be submitted to the competent courts, without prejudice to consumers’ rights concerning territorial jurisdiction.

Changes to these Terms and Conditions

We may update these Terms and Conditions to reflect changes to our services, the operation of the website or applicable legislation.

The version in force shall be the version published on the website at the time it is used.

Last updated: 23 July 2026